My Versa 2 stopped notifying me

[Chuch]

How do I get my Versa 2 to notify me of phone or text messages?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Chuch.

Thank you for the information provided.

To resolve difficulties with notifications we recommend following these troubleshooting steps.

If you see any error, please attach a screen shot for further investigation.

Please let us know if you have any questions.

[Chuch]

No. I did not get an answer. I still am not able to get notices on my Fitbit Versa 2. Can you help me?

[EdsonFitbit]

Thank you for your response, @Chuch.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. If after following their instructions you continue experiencing difficulties please let them know in order to get further assistance. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Chuch]

I reset the app and I still am having trouble.

I sometimes am notified of email, or phone call but not text message and when I click on open it deletes all emails etc. and gives the message "nothing new here", "all caught up".

What good is it if the app only half works. Instead of opening the messages it deletes them. 😔 it is so disheartening. Can you help? 

[EdsonFitbit]

Thanks for the update, @Chuch.

If after following the instructions shared above you continue having difficulties with your notifications, I would recommend setting up your Fitbit Versa 2 as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Feel free to contact us at any time.

[smg1062]

Nope...didn't work.  I've done every single thing to troubleshoot.  I get phone calls and app alerts on my Versa 2, but no texts.  I have an iPhone 12 pro max (updated IOS), but I am beyond frustrated.  I've contacted Fitbit and they created a claim report, but so what???  

Moderator edit: all-caps

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @smg1062.

Thanks for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

I noticed that Customer Support provided a response to you a couple of days ago. For more information, please check your inbox.

If you have any question, please let us know.