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My Versa 2 stopped tracking floors

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‎07-30-2020 19:39 - last edited on ‎07-31-2020 04:19 by Fitbit Moderator

‎07-30-2020 19:39 - last edited on ‎07-31-2020 04:19 by Fitbit Moderator

My versa just quit counting flights of stairs...why?

 

Moderator Edit: Clarified subject

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‎07-31-2020 00:06

‎07-31-2020 00:06

Your fitbit tracks floors by measuring changes in air pressure through a small hole in the back of the fitbit. If this hole becomes blocked then it can cause this problem.

 

Try cleaning it with, for example, an old toothbrush or a can of compressed air. Don't poke anything into the hole though as this can cause more problems.

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‎07-31-2020 05:11

In response to SteveH

‎07-31-2020 05:11

Thank you

Sent from Yahoo Mail on Android
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