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My Versa 2 stopped working after swimming in the ocean

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‎10-05-2021 14:41 - last edited on ‎10-05-2021 17:09 by Fitbit Moderator

‎10-05-2021 14:41 - last edited on ‎10-05-2021 17:09 by Fitbit Moderator

My Versa2 stop working after 15 minutes swim in the ocean. 

I used it before in the pool.

Reboot hasn't helped at all:(

It is not starting, and the app can't find the watch.

What can be my next steps?

 

Moderator edit: updated subject for clarity

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‎10-05-2021 17:08

‎10-05-2021 17:08

Welcome to the Fitbit Community, @ksayenko.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

In addition to the restart, you can find some other troubleshooting steps to resolve battery issues here.

 

Whether you've followed our recommendations shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Feel free to contact us at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

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‎10-10-2021 20:33

‎10-10-2021 20:33

First time swimming in the pool at my new house with my Versa 2 that was 7 months out of warranty.  Not a single problem to that day.  Dried the Fitbit off afterwards according to the instructions.  That night (and for the next 3 days) it would not take a charge.  The battery will not take a charge and will only give me the red battery with the exclamation point when charging.

 

I contacted customer service and they were not able to offer any technical assistance that would address the issue.  I was told that my item was out of warranty and as a good faith gesture they would offer me a discount on a new Fitbit.  As so many have stated in this community before, apparently "water resistant" to 50 meters does not mean the same as "waterproof."  I am angry at Fitbit and feel misled.  The Versa 2 even has a swimming function.  Too bad it seems to kill the device to try to actually use that function in water.

One of the first rules of successful business is that it is far cheaper to keep a customer than to try to get a new one.  The "right" action from a customer service point of view would have been to offer me a replacement and an apology for their device not working according to their specifications.  Instead, Fitbit has taken the "expedient" approach and tried to get me to spend more of my money on a new device.  Fitbit has lost me, and will soon lose my wife as customers.  They will also lose my recommendations to friends and family, gaining poor word of mouth instead.

 

I'm very disappointed in Fitbit as a company.  I'll find something else instead that meets my needs.

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