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My Versa 2 the screen is not reacting to touch

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‎02-25-2021 11:55 - last edited on ‎02-28-2021 18:03 by Fitbit Moderator

‎02-25-2021 11:55 - last edited on ‎02-28-2021 18:03 by Fitbit Moderator

Evening, I am having some trouble with my versa 2 the screen is not reacting to touch and I can’t do anything, I have switched it off/on and nothing and tried to reset it to factory settings and still nothing. I have unpaired Bluetooth from it to but still nothing. Any advice would be great. Thanks 

 

Moderator edit: updated subject for clarity

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‎02-28-2021 18:02

‎02-28-2021 18:02

Welcome to the Fitbit Community @EmmaP40.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

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