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My Versa 2 time is off by an hour and 22 minutes. Has anyone else had this problem?

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‎08-24-2023 10:52

‎08-24-2023 10:52

My Versa 2 time is wrong and I have done everything I can do online. I tried to do a live chat and nothing. 

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‎08-24-2023 15:59

‎08-24-2023 15:59

It's good to see you in the community for the first time @deedster 

Thanks for sharing the inquiry regarding your device and the attempts to fix it. 

Your Charge 5 may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're using to sync your data. If you haven't done so already, please try removing the Bluetooth connection between your phone and your Fitbit device:

  • On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
  • Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. If the issue persists, please see Why won't my Fitbit device sync? 

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