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My Versa 2 turned off and it doesn't turn on

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‎08-28-2021 13:56 - last edited on ‎08-28-2021 16:06 by Fitbit Moderator

‎08-28-2021 13:56 - last edited on ‎08-28-2021 16:06 by Fitbit Moderator

I’ve had my Versa 2 for less than a year and it has shut down on me.  I’ve held the button for 10 seconds as they advise, but no results.

very disappointed.  Please advise 

 

Moderator edit: updated subject for clarity

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‎08-28-2021 16:05

‎08-28-2021 16:05

Welcome to the Fitbit Community, @ewhite1951.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

To resolve battery issues, we recommend following these troubleshooting steps.

 

Whether you've followed our instructions without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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