help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa 2 turned off and it doesn't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2021 13:56 - last edited on ‎08-28-2021 16:06 by Fitbit Moderator

‎08-28-2021 13:56 - last edited on ‎08-28-2021 16:06 by Fitbit Moderator

I’ve had my Versa 2 for less than a year and it has shut down on me.  I’ve held the button for 10 seconds as they advise, but no results.

very disappointed.  Please advise 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-28-2021 16:05

‎08-28-2021 16:05

Welcome to the Fitbit Community, @ewhite1951.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

To resolve battery issues, we recommend following these troubleshooting steps.

 

Whether you've followed our instructions without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes