My Versa 2 was showing ''Data not cleared. Sync and try again'

[AnneAdams]

This afternoon the screen on my Versa 2 went blank.  When I tried to restore it, a circle with a red cross in it appeared telling 'Data not cleared. Sync and try again'. I tried to sync with my phone several times but nothing happened and the Versa would not sync.  To cut a long story short I ended up having to delete the Versa in the Fitbit app, remove it from the Bluetooth profile and then pair it again in the app.  Eventually I got it back up and running but have lost data from yesterday which included over 150000 steps and todays data which included over 72 mins of exercise. I have noticed that I have had to reset the Versa several times over the past two weeks, something that has only just started to happen (have had it for 18 months). If this continues I will be reverting to my good old fashioned wristwatch!!!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @AnneAdams.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided and for trying to resolve the issue before contacting us.

Your watch should start working fine again after performing those troubleshooting.

If necessary, you can manually log activities in your Fitbit account. For instructions, please visit this article and open the menu "How do I manually log exercises in the Fitbit app?". If you add activities like Walking, Running or Hiking you'll be able to add steps if you select "Steps" instead of the distance traveled.

Please let us know if you have any questions.

[COTAKeyes]

I am having the same issues as listed in the above post. I troubleshooted doing the same steps listed  however I am unable to get versa 2 to sync to my phone at all. It continues to display the red X with the message "Date not cleared. Sync and try again" alone with a solid red light on the back. Any tips on how to address this?

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @COTAKeyes.

Thanks for the time you spent trying to resolve the issue.

This error message could arise when the firmware update wasn't successfully completed. To try to resolve, please follow the next steps:

1. If your Fitbit Versa 2 is paired, remove it from your Fitbit account and from the list of Bluetooth devices.
3. Restart your watch and reboot your mobile device.
4. Attempt to set up again:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you are having difficulties to set up your watch, please follow these troubleshooting steps.

Hope this helps.

[AnneAdams]

Hi there.

Did you tell Bluetooth to forget your device and then reinstall it? It did take a full reinstall of my Fitbit by starting from scratch to get it working again.

Sorry I can’t be of any more help.

Sent from my iPhone