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My Versa 2 won't charge

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‎03-24-2021 14:14 - last edited on ‎03-24-2021 18:11 by Fitbit Moderator

‎03-24-2021 14:14 - last edited on ‎03-24-2021 18:11 by Fitbit Moderator

seems like this happens every few months, Versa2 won't charge, have three chargers and a Versa1 that charges off all of them. Did factory reset, battery is too low to setup. Any tips?

 

Moderator edit: updated subject for clarity

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‎03-24-2021 18:11

‎03-24-2021 18:11

Welcome to the Fitbit Community, @SunriseRun469.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

If you've followed these troubleshooting steps to resolve battery issues without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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