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My Versa 2 won't connect to the Fitbit app

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‎04-04-2021 01:25 - last edited on ‎04-04-2021 17:33 by Fitbit Moderator

‎04-04-2021 01:25 - last edited on ‎04-04-2021 17:33 by Fitbit Moderator

Help please! 

 

My versa was not syncing so to try and help it I did a factory reset, but now my phone won't even recognise the fitbit to reinstall it 

 

Moderator edit: updated subject for clarity

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‎04-04-2021 17:32

‎04-04-2021 17:32

Welcome to the Fitbit Community, @Kdominy.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

See you around.

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