help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa 2 won’t sync my sleep data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-07-2021 15:44 - last edited on ‎07-07-2021 19:18 by Fitbit Moderator

‎07-07-2021 15:44 - last edited on ‎07-07-2021 19:18 by Fitbit Moderator

It won’t sync my sleep data 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
2 REPLIES 2

‎07-07-2021 19:17

‎07-07-2021 19:17

Welcome to the Fitbit Community, @bebecricket1.

 

Thank you for the information provided.

 

To try to resolve the issue with your sleep data, please visit this article, open the menu "Why don't I see sleep stages today?" and follow the instructions.

 

In addition, you can restart your Fitbit Versa 2 by following these steps.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎07-08-2021 05:17

‎07-08-2021 05:17

For the last three weeks, my Versa 2 has just stopped recording and reporting the detailed sleep data. It has gone back to the fairly useless sleep/awake tracking which is not at all accurate. My versa 2 says it is up to date and the phone app is up to date.

I have checked to make sure the back of the watch is not damaged, my phone sits on the charger all night and my watch is fully charged. I am using the watch face that allows for spO2 tracking (which is also a little hit or miss).

What is going on??

Best Answer
0 Votes