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My Versa 2 won’t sync to my app

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‎11-29-2022 09:46 - last edited on ‎11-30-2022 07:01 by Fitbit Moderator

‎11-29-2022 09:46 - last edited on ‎11-30-2022 07:01 by Fitbit Moderator

Since yesterday I have been trying to sync my steps to the Fitbit app but it doesn’t work. I’ve tried turning Bluetooth off and on, deleted the app snd re-installed it, restarted my phone, and restarted my Fitbit but nothing works.

 

 

Moderator edit: format. 

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‎11-30-2022 07:03 - last edited on ‎02-09-2024 07:10 by Fitbit Moderator

‎11-30-2022 07:03 - last edited on ‎02-09-2024 07:10 by Fitbit Moderator

Welcome to the Fitbit Community, @Shannonray2024. Thank you for mentioning the steps you have followed in order to sync your Versa 2.

I understand how frustrating this could be and please check: Why won't my Fitbit device sync?

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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‎11-30-2022 07:03 - last edited on ‎02-09-2024 07:10 by Fitbit Moderator

‎11-30-2022 07:03 - last edited on ‎02-09-2024 07:10 by Fitbit Moderator

Welcome to the Fitbit Community, @Shannonray2024. Thank you for mentioning the steps you have followed in order to sync your Versa 2.

I understand how frustrating this could be and please check: Why won't my Fitbit device sync?

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎11-30-2022 07:04

‎11-30-2022 07:04

Hi @Shannonray2024 - also try clearing the storage cache and force stopping the Fitbit App, then

  • Logout of the app and login again.
  • Head to the phone home screen without closing it.
  • click on the sync pop up and wait for the pair and link prompts
  • then sync

Author | ch, passion for improvement.

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