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My Versa 2 won't turn on or take a charge

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‎12-15-2020 01:30 - last edited on ‎12-15-2020 04:07 by Fitbit Moderator

‎12-15-2020 01:30 - last edited on ‎12-15-2020 04:07 by Fitbit Moderator

Hi!

My versa 2 is less than 9 months old and it just stopped working. The battery ran flat, when I charged it nothing happened. Now it won’t turn on at all.

Has anyone experienced this?

Thanks,

 

 

Moderator edit: updated subject for clarity

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‎12-15-2020 04:07

‎12-15-2020 04:07

Hi @amyl87, welcome to our Fitbit Community. Regarding the charging issues that your Versa 2 has experienced, please try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-05-2021 04:44

In response to JuanJoFitbit

‎01-05-2021 04:44

Hi !

Thanks for replying and sorry for the delayed response.

We’ve followed these steps and it’s still not working.

This device should be under warranty still as it was purchased within the last 12 months.

We bought it on Amazon - how do we claim under warranty? I’d like a replacement.

Many Thanks

Amy Arnold
Personal email account
Sent from my iPhone
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