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My Versa 2 won't turn on

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‎05-28-2020 17:45 - last edited on ‎06-21-2020 13:11 by Fitbit Moderator

‎05-28-2020 17:45 - last edited on ‎06-21-2020 13:11 by Fitbit Moderator

Since the crisis come to us, I stopped using this watch. Recently, I tried to walk around the apartment with the versa 2.

 

- When I turned on this, it is stuck on the logo for a long time. I installed two logos so that I suspect that is the problem cuz it has never happened before. 

- I do not suspect battery life because I am not a heavy user.

- Also, when this watch is turned off, there is no way to turn on this device with a button. I can turn on this device by only charging Versa 2.

 

How can I solve this problem? should I contact customer service?

 

Moderator Edit: Clarified subject

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‎06-21-2020 13:14

‎06-21-2020 13:14

Hi there @James_J, welcome to the Community Forums. Thanks for the details provided about your Versa 2's screen behavior. 

 

I've seen that you contacted our Support Team after posting here and saw they were able to help you to fix the issue with your Versa 2.

 

Please don't hesitate to let us know if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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