My Versa 3 didn't track my sleep

[SunsetRunner]

I paid good money for this device.  Specifically because it's become medically important for me to track my sleep.

I'm having a ton of issues with it.  Specifically, it wont switch out of 24 hour mode, the clock face shows the wrong time about half the time I wake it up, and now it wont track my sleep.

I go to sleep.  In the middle of the night, I wake up, and go to my phone to check for sleep tracking, and it's got jack.  I sleep the rest of the night, and it recorded a grand total of 41 minutes of restless sleep.

I went to the customer service chat this morning, and their advice: change sleep to sensitive (I'd already done that), change wrist to non-dominant (Already Done Theat), and "well guess maybe try tomorrow and hope it works"

I'm honestly about this close to returning it and swearing off fitbit products.

Moderator edit: word choice

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for informing us about the difficulties you experienced with your Fitbit Versa 3 and for the troubleshooting steps you’ve performed.

If after following the instructions provided by Customer Support you continue having issues with your Watch, please let them know in order to get further assistance.

Have a nice day.