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My Versa 3 stopped working after the one year mark

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‎08-18-2022 22:30 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

‎08-18-2022 22:30 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

Anyone else have the very suspicious "watch will not work" because you are exactly at 13 months which puts you out of warranty? I have done the new clock face and restart. I see the fitbit logo and then it goes to the home screen. The watch stays there for maybe 5 seconds and goes black again.  The watch is syncing with the app and shows activity on the app. 

I chat with customer service and they will send me an email after review.  This happened with my previous fitbit too. Right after warranty it doesn't work and the offer you a discount to upgrade.  I wonder if the CFPB has had complaints about Fitbit?

Anyone have any suggestions?

 

Moderator Edit: Clarified subject

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‎08-19-2022 04:54 - edited ‎11-16-2023 11:29

‎08-19-2022 04:54 - edited ‎11-16-2023 11:29

Hi there, @DeniseSTL. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Versa 3's issue. It seems that our Support Team has exhausted all troubleshooting steps availed for this issue, so there's nothing left we here in the community can suggest. 

Thanks for your understanding, we hope you have a good day!

Maria | Community Moderator, Fitbit


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