My Versa 3 will not take the update, I just get a big red X

[Nazel]

My device a Versa 3 will not update I just get a big red X after a few seconds and then my phone says it has been updated and the the message comes back saying an update is needed

Moderator Edit: Formatting.

[AndreaFitbit]

Welcome to the Fitbit Community, @Nazel. I'm sorry to hear that your Versa 3 will not update and will be glad to assist.

If you haven't done so, try the following troubleshooting: 

- Remove the watch from Bluetooth 
- Turn off other Bluetooth connections 
- Confirm the Fitbit app is up-to-date 
- Restart the phone 
- Set it up as a new device 

[Nazel]

If I do all of this will I lose all my information from all my years?

[AndreaFitbit]

Thanks for getting back to us and for your question @Nazel.

Please sync your device before following the advised steps in order to keep your most recent information.