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My Versa 3 won't charge and it is heating up

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‎08-01-2022 13:50 - last edited on ‎12-18-2022 17:37 by Fitbit Moderator

‎08-01-2022 13:50 - last edited on ‎12-18-2022 17:37 by Fitbit Moderator

My Versa 3 won't recharge and it keeps overheating. I don't know what to do. 

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‎08-01-2022 21:22

‎08-01-2022 21:22

Hi @JT1982 - firstly stop charging immediately if it gets hot, it is dangerous.

 

It is probable that there is some internal damage, possibly due to water getting in.

 

If it's under warranty, 1 to 2 years depending on country law, the quickest way to resolve it is to take it back to where you bought it for replacement, hopefully over the counter.

 

If it's not under warranty try drying it in a bag of rice for a week before trying charging again, making sure it doesn't get hot.

 

It may work again but can suffer short battery life or functions that are missing.

Author | ch, passion for improvement.

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