My Versa 3 won’t stay connected to the GPS

[1maisie1]

My Versa 3 won’t stay connected to the gps and is constantly starting exercise mode all by itself 🤷‍:female_sign: Never had any problems with my Versa lite, any tips please. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @1maisie1.  

Thank you for sharing this information about the trouble you've been experiencing with your Versa 3. 

If the GPS is getting disconnected during your activity, the Versa 3 may track different information for the the distance. Before considering other options, make sure to follow the steps suggested in this article. 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS 
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

If you continue to experience the same behavior and your GPS is getting disconnected or with your watch is starting exercise mode randomly, make sure to try following the steps listed in this article to complete a restart, as this has been useful for other users experiencing something similar. 

I'll be around.