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My Versa Lite and my husband's have stopped working

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‎10-05-2021 20:02 - last edited on ‎10-06-2021 04:56 by Fitbit Moderator

‎10-05-2021 20:02 - last edited on ‎10-06-2021 04:56 by Fitbit Moderator

I’ve had this versa lite for about 1.5 year and it was working fine. All of sudden, it started resetting itself over and over, and touch screen stopped working. I can not dismiss the alarm or swipe or touch. Did factory reset and still NOTHING works. It is just a step counting watch.

 

and my husband’s versa suddenly died after swimming in the pool. This even has a swimming tracker! It was only 6 months old. Tried everything to reset it, but it’s not charging or turning on.

 

Is there any way to revive it??

It is frustrating and it feels like we wasted $$ on these 2.

 

Moderator Edit: Clarified subject

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‎10-06-2021 04:58 - edited ‎08-19-2023 06:45

‎10-06-2021 04:58 - edited ‎08-19-2023 06:45

Hi there, @Alikona. Welcome to the Community Forums. Thanks for trying to troubleshoot both Versa Lite devices before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

Since you and your husband have already exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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