My Versa Lite display is not working properly.

[idud]

My display started playing up a couple of weeks ago. At the moment all I get when the clock is asked to show is three dots at the top of the display. If I try to get to any other screen the display goes blank. If I do manage to get a clock face, it will gradually fade away. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @idud.

Thank you for the information provided and thank you for trying to resolve the issue before contacting us.

I would recommend restarting your Fitbit Versa Lite by following these instructions. 

Please let us know if you have any question.

[idud]

I've tried this a number of times. Sometimes it will work but only lasts
seconds before the display fades away and dissappears.


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[EdsonFitbit]

Thanks for your response @idud.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[idud]

There was nothing that could be done with my watch. I was therefore offered a replacement or 50% off a new fitbit device. I chose the 50% off. Only after clicking on the link was I told that I couldn't use the 50 % off to purchase a Sense or Versa 3. Therefore the 50 % is useless to me. I'm waitng for an email regarding changing my request form the 50% off to a direct replacement. Could you please advise me on how this is coming along?

[EdsonFitbit]

Thanks for the update @idud.

I just forwarded this information to Customer Support. They will let let you know how to proceed as soon as possible. Please keep an eye in your inbox over the next days.

Please let us know if you have any questions.