help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa Lite is getting turned off by itself

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-15-2020 17:37 - last edited on ‎12-15-2020 18:46 by Fitbit Moderator

‎12-15-2020 17:37 - last edited on ‎12-15-2020 18:46 by Fitbit Moderator

When I went to bed last not my versa had a charge of over 75% when I woke up it restated twice then died. When I got home I put in the charger and it charger up to 40% it then restarted then died again.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎12-15-2020 18:46

‎12-15-2020 18:46

Welcome to the Fitbit Community @BethanyStafford.

 

Thank you for the information provided.

 

In this case, I would recommend following our troubleshooting steps to resolve battery issues.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎12-16-2020 18:39

In response to EdsonFitbit

‎12-16-2020 18:39

I charged it all night and nothing.

Best Answer
0 Votes

‎12-17-2020 14:58

In response to BethanyStafford

‎12-17-2020 14:58

Thank you for the update @BethanyStafford.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox over the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

 

Please let us know if you have any question.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer