My Versa Lite only displays Data not cleared sync and try again.

[tala03]

hello, my Versa has been stuck on this message for the past 24 hours. I tried updating it, took over 10 hours without finishing, while this message kept popping in every few seconds forcing me to re-set the update. please help me 😞

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @tala03.

Thank you for the information provided and for trying to resolve the issue before contacting us.

To try to resolve the issue, please follow the next steps:

1. If your Fitbit Versa Lite is paired, remove it from your Fitbit account and Bluetooth.
3. Restart your watch and reboot your mobile device.
4. Attempt to set up again:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you are experiencing difficulties to update the firmware of your watch, please follow these instructions.

Please let us know if you have any question.

[tala03]

hello

i’ve already tried all of the above as well as forced shut down and restart and draining the battery and then setting up the device again. none of it worked

[EdsonFitbit]

Thanks for the update @tala03.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

If you have any question, please let us know.

[tala03]

hi it’s been around 20 days and i dont think i have receive the inbox 😞 can you please check?

[EdsonFitbit]

Thanks for the update @tala03.

Our records show that Customer Support contacted you back in December. Could you please confirm that you have checked your spam folder?

I'll be waiting for your response.