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My Versa Lite return is lost in transit

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‎10-05-2021 21:24 - last edited on ‎10-06-2021 05:00 by Fitbit Moderator

‎10-05-2021 21:24 - last edited on ‎10-06-2021 05:00 by Fitbit Moderator

Had sent my versa lite pebble on sept 9 using a fedex return label shared on my email by Fitbit-support. Now it’s lost in transit and neither Fitbit nor fedex is owning up responsibility to locate it and process my replacement. Please help!!

 

Moderator Edit: Clarified subject

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‎10-06-2021 05:05 - edited ‎02-24-2024 10:34

‎10-06-2021 05:05 - edited ‎02-24-2024 10:34

Hi there, @Abcdsmj. Welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite. I understand where your concern is coming from. 

As our Support Team has advised yesterday, please allow 5 business days to receive an update from your Versa Lite return. If you continue to not receive any updates after this period of time, please feel free to contact our team back so they can continue assisting you.

Thanks for your understanding, have a good day. 

Maria | Community Moderator, Fitbit


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3 REPLIES 3

‎10-06-2021 05:05 - edited ‎02-24-2024 10:34

‎10-06-2021 05:05 - edited ‎02-24-2024 10:34

Hi there, @Abcdsmj. Welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite. I understand where your concern is coming from. 

As our Support Team has advised yesterday, please allow 5 business days to receive an update from your Versa Lite return. If you continue to not receive any updates after this period of time, please feel free to contact our team back so they can continue assisting you.

Thanks for your understanding, have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-19-2021 18:14

‎10-19-2021 18:14

Thank you Fitbit team for tracing my returned pebble and replacing it with a new one. 

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‎10-20-2021 05:41 - edited ‎09-02-2023 06:34

In response to Abcdsmj

‎10-20-2021 05:41 - edited ‎09-02-2023 06:34

@Abcdsmj I'm glad to hear you already received your new Versa Lite pebble. Thanks for sharing this update! 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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