My Versa Lite will not pair with my phone.

[JayKal]

My Versa Lite will not pair with my phone anymore. It ran out of battery last night and it would not sync properly this morning. I tried removing the watch from the app and pairing it again and it will not pair with my phone. I have a Galaxy S9.

Since this morning I have deleted all connections for the Versa Lite on my phone and have been trying to get it to pair. I have restarted my phone and the watch as well as uninstalling an reinstalling the Fitbit app on my phone and it will still not pair to my phone.

Any assistance would be very much appreciated in resolving this issue. I really do like the watch and want to keep using it.

[LeVasseur]

Same with my versa, if this keeps up, Im going with Samsung..

[Rich_Laue]

First thing to be aware of is that removing a non syncing tracker from the users Fitbit account, simply has dug a deeper hole to climb out of.

We know the two units are not communicating and now neither unit knows who it is suppose to talk to, but we knew they where not talking.

Let's see if we can fix the non sync issue. Once we got the sync issue fixed, we should be able to setup the tracker with a minimal loss of steps.

Tips for sync issues.

Your tracker remembers 7 days of non synced detail data and 30 days of daily totals. We have plenty of time to fix this.

[AnnaK_x]

My Versa Light does not Sync, it's showing me worng time... I'm so annoyed now. I've turned of both device Huawei p30 Pro and Fitbit. Reset all settings and it was working fine for few hours and I wake up today and time on my Versa is wrong and it didn't Sync since last night... Don't know what else to do... 

[Sierracy]

Hello! My Versa Classic just went through this a couple months ago and happened recently after my Fitbit's battery had been drained.

The first time I was chatting with customer service and following their guided solutions, to no avail, and ended up having to send my original Versa back due to there being a hardware issue with the Bluetooth, and that I was within my one year warranty still. They sent me a new one and everything was fine until the battery drained all the way.

This time, I made sure that everything was updated (including my phone) and tried to see if it would sync, which it didn't and made sure that my Versa was still paired to my Bluetooth. Then I uninstall my Fitbit from my account and uninstalled my app from my phone and restarted my phone. I then reinstalled my app onto my phone and set it up, where I then went in the account settings where it says "Add device" and then was able to re-add my Versa Classic onto my account. I believe that you might have to re-pair your Versa onto your Bluetooth settings for this to work. I tried syncing and it magically worked! 

Definitely try contacting Fitbit first if you are still within your one year warranty period to see if there is a hardware issue like my original one had, and they will replace your tracker. If you aren't, then definitely try my method (which can be found in the help community section) Good luck and I hope that things get straightened out!