My Versa Lite will not swipe

[PerryLee]

My versa will not swipe left or up & down

Turning it off and on hasn't resolved the matter nor has resymcing with the android app

Please anyone HELP

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @PerryLee. 

I am sorry to hear your Versa Lite won't swipe. I understand how you are feeling and I am here to help. Thanks for trying to resolve this by doing a restart and re-syncing with the app. You may also try switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, just keep an eye on your inbox for further assistance. 

I'll be around if you have any additional questions. 

[PerryLee]

Thank you for your message.

Yes I have reverted to a Fitbit watch face.

Unfortunately this has not resolved the situation.

I am now letting the battery run down until the watch goes off

I'll charge it  back up & see if that helps.

But I'm not confident

[LiliyaFitbit]

Hi @PerryLee, thank you for your reply. 

I appreciate your efforts and the additional details. I understand your concern and will be glad to assist you further if the issue persists. 

Please keep me posted on the outcome.