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My Versa Lite won’t connect to my phone

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‎07-05-2020 22:16 - last edited on ‎07-16-2020 07:06 by Fitbit Moderator

‎07-05-2020 22:16 - last edited on ‎07-16-2020 07:06 by Fitbit Moderator

My friend had a Fitbit Versa lite and resent my upgraded to the Versa 2. They gave me the Versa lite and it won’t connect to my phone. When I set it up it goes through the connecting step but then say it needs an update. When start the update it downloads to 98% then the screen on the Fitbit just goes back to the screen that say to start down other Fitbit app. When have try removing the device and restarting multiple time and have done multiple factory resets and nothing seems to work.

 

 

Moderator edit: updated subject for clarity

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‎07-16-2020 07:05

‎07-16-2020 07:05

Hi @elaines19, welcome to our Fitbit Community! Regarding the connection issue that your Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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