My Versa also won’t hold charge and overheats

[MrsWms]

My Versa purchased in January also stopped holding a charge a few days ago. Then yesterday I noticed it got very hot when on charger. Now it won’t do anything. 

Add to this the issue with cracked screens. I had an exchange with support some weeks ago. I still believe Fitbit - if a serious contender in this market - should make available repairs or replacement screens and replacement batteries.  At purchaser’s expense is fine. 

It is a horrible and “non green” corporate practice to expect consumers to replace totally a $200+ item in just a few months for a minor issue. 

Is there a chance any remedy has been devised? I see so many reviews on retailer outlets saying these only last a few months. Surely there is some concern on your team?

Moderator edit: personal info removed

[LiliyaFitbit]

Hello @MrsWms, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Fitbit Versa which got very hot and won’t do anything now. Thank you for taking the time to get in touch with our Support Team and for sharing your thoughts and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

I would suggest to keep communication open with our Support team since they have already all the details of the case and special tools to continue assisting you. 

If you have any questions, feel free to let me know.