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My Versa battery is not lasting even 24 hours without charge

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Good afternoon,

 

I received my Versa2 at Christmas.  For the past two weeks, my battery does not last even 1 day. When I noticed this the first few days, I looked what the issues could be and minimized everything relating to all the informatics side of it.  No notifications, keeping the original watch face, lighting display to it's minimal setting.  I do not play music or do not use any other feature.  I have even taken off the heart rate.

By even doing this, my battery still doesn't last 24 hours. I noticed that this started when the battery didn't have any charge left to it.  I had forgotten my charging cable for the weekend and once I came back, charged it fully at 100% and now, the charge just vanishes through thin air.  I am really disappointed since I cannot use the full features of the smart watch like I should be able to do. 

This is a malfunction and should not happen.  I could understand if I would be using all the features the Versa has but still the Versa should keep a charge.  I am truly disappointed, I was so anxious in getting my Versa for Christmas, now I think, I should of asked for something else.

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3 REPLIES 3

Welcome to the Fitbit Community @Carobl.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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I had this and normally after an update! I would start by deleting the versa from the app and then go into the versa setting and do a factory reset. Then follow the steps to set it back up. mind has done this a few times and this has always sorted out the issue. Hope this helps you 🙂

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Welcome to the Fitbit Community @KingHairy1980.

 

Thank you for your advice. I hope this be of help to @Carobl.

 

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

 

Feel free to contact us back at any time.

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