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My Versa came apart.

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‎12-21-2020 09:09 - last edited on ‎12-22-2020 14:37 by Fitbit Moderator

‎12-21-2020 09:09 - last edited on ‎12-22-2020 14:37 by Fitbit Moderator

Hello all, I'm just curious if anyone else

has owned a fitbit versa and the watch just came apart while I was running in place with my 6yr old daughter during her online pe class. My husband purchased the watch last year for my bday from Bestbuy. I first had problems with it coming on about 3 months before the year warranty was up. Then a month after the warranty was up it comes apart. I never got it wet or dropped it. So I was very disappointed when this happened! I have pics of my non working,broken fitbit versa watch.

 

Moderator edit: format

Moderator edit: updated subject for clarity

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‎12-22-2020 14:36

‎12-22-2020 14:36

Welcome to the Fitbit Community @L-W.

 

I'm sorry to hear about the issue you experienced with your Fitbit Versa. Thank you for the information provided.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox over the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

Please let us know if you have any question.

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