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My Versa disappeared from my account now the Versa locked?

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‎06-25-2019 09:04 - last edited on ‎06-26-2019 08:41 by Fitbit Moderator

‎06-25-2019 09:04 - last edited on ‎06-26-2019 08:41 by Fitbit Moderator

Hi,

 

All of sudden my Versa was disappeared from my account after using 1 week.  So I tried reconnecting it to my account, then I got a message saying "this device has been locked and cannot be paired. this may happen if a device is reported lost or if a warranty replacement has been issued.  if you believe this is in error, please contact customer support."  I have my Versa with me, and I have not requested any warranty replacement.

 

I contacted Fitbit support team since last Thursday.  They say the higher support team will contact me but nobody does.  

 

Can anyone help?

 

 

Moderator edit: format

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‎06-26-2019 08:40

‎06-26-2019 08:40

@babybreath welcome to our Fitbit Community! Regarding the issue that you are experiencing with your Fitbit Versa since it has been locked. I totally understand how frustrating this is for you.

 

I was able to get in touch with our Support team and was told that they will contact you via email soon. Please keep an eye on your email account.

 

I appreciate your feedback and patience with this.

 

Let me know if you have any questions.

JuanJo | Community Moderator

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‎06-30-2019 00:25

In response to JuanJoFitbit

‎06-30-2019 00:25

Thank you for the reply.  I still haven't heard.  Any chance that you can ask them when they will contact? Does it typically take this long?

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