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My Versa doesn't show distance/speed when biking

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‎07-13-2019 03:44 - last edited on ‎07-17-2019 17:30 by Fitbit Moderator

‎07-13-2019 03:44 - last edited on ‎07-17-2019 17:30 by Fitbit Moderator

Hello, my fitbit versa doesnt show me the distance and my speed when biking.However GPS is being run and it sync that moment.please help me

 

Moderator edit: updated subject for clarity

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‎07-17-2019 17:30

‎07-17-2019 17:30

Welcome to the Fitbit Community @MaryamLatifi. Sorry for the delayed response.

 

I regret to hear that your distance and speed is not showing up on your Fitbit account after your biking activity. Our team is aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

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