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My Versa doesn't turn on

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‎06-26-2018 06:05 - last edited on ‎11-10-2021 18:35 by Fitbit Moderator

‎06-26-2018 06:05 - last edited on ‎11-10-2021 18:35 by Fitbit Moderator

I'm saddened that it's come to posted negative reviews online in the hope that someone from FitBit will finally take notice.

 

I bought a FitBit Versa on the day it came out, excited about the upgraded swimming tracking capabilities from my Flex2. I've had absolutely no problems with it and loved it until, about 7 weeks after buying, I woke up and it wasn't on.

 

I thought this strange given I'd charged it the day before and now low battery sign had been displayed. 

 

I put it back in the charger but noticed nothing was happened. My beloved fitbit was completely dead.

 

FitBit support have offered me nothing but 'have you tried resetting it' etc. etc. 

 

They even requested I do a factory reset, where I had to press down all three buttons until the FitBit logo disappeared. The FitBit is broken - there is no logo to disappear because pressing all three buttons does nothing. When I explained this a video was requested showing them this. 

 

Video supplied to FitBit, I thought they may finally send me a replacement. But alas, they're instead sending me a 'complimentary' charging cable. Despite acknowledging on the phone that when my FitBit fell off the grid it had 82% battery, they now believe it's a charging issue. 

 

My charging cable charges my friend's FitBit versa with no problems.

 

To make matters worse, this 'complimentary' charging cable is on back order, meaning I won't receive it for another few weeks. Which, put in the context of me only having had a working device for seven, is bang out of order. 

 

I can only assume the charging cable is on back order because FitBit Versas worldwide are breaking for no apparent reason just months after buying them.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎06-26-2018 06:52

‎06-26-2018 06:52

@DevonHarper I would call back and insist on speaking with a supervisor. I don't think they actually transfer you to a real supervisor, I think they just pass the calls between different CSRs. But you definitely need to talk to someone else. Your Versa is charged and it won't turn on, so charging it more or better isn't going to fix it. They're totally gaslighting you and you should keep calling until someone takes care of you.

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‎12-02-2018 10:12

In response to meresydotes

‎12-02-2018 10:12

Thank you for your reply! For a late update I contacted trading standards and they advised me on how to proceed - after some twitter posts I received my replacement fitbit with my old one being sent back for testing.

 

This one has lasted a lot longer so far so I'm much happier, though the back button doesn't work. 

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