Bought my versa watch a little over a year ago. Shortly after purchase, my watch stopped syncing correctly and would constantly restart on its own. After failed troubleshooting attempts, Fitbit sent a replacement after I returned the defective one. Now a year later, the replacement all of sudden stopped working and would not respond to charge, force restart or factory reset. It just turned off while having 71% battery left still and had not responded to any troubleshooting steps. Since I’m outside the 1 year warranty, Fitbit offers no option other than a 25% discount on a new device. For a company that specializes in fitness trackers, it’s shocking to me that their devices offer so little durability and the company offers no repair options. When I asked the customer service how long they expected their products to serve their purposes for the customers, the agent amazingly said “it depends, sometimes they can last 5 years, sometimes 6 months, 1 year” if defective. When I responded “so if you are one of the unlucky ones who received a defective product that stopped working just outside of warranty, then your only option is to recycle the garbage and spend a few hundred dollars on a new one that may very well break down in a year as well?”, their answer was basically yes, “sorry that’s the only option we have for you”. If you are considering purchasing a Fitbit product, you’ve been warned. Read other posts please. I’m not alone. Others reported the same issue with versa and the same treatment from Fitbit.
Moderator edit: subject for clarity
