help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa fell apart!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-17-2020 20:18

‎02-17-2020 20:18

Has anyone else had this problem with their Versa watch? The face just fell off and I can’t get it to go back on. The watch stopped working at that time. I don’t swim with the watch or even wear it in the shower. I’m a 70-year old, so it doesn’t get much physical abuse. Do you think this is fixable, or is the watch just disposable?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-18-2020 00:41

‎02-18-2020 00:41

I've seen a few posts where people have reported this issue. It doesn't seem to be repairable.

 

If you are still within warranty though you should be eligible for a replacement. The warranty runs for 12 months from purchase (24 months if you are in Europe). Either way, it's probably best to contact customer support. They can check your warranty status and advise on your options: contact.fitbit.com 

Best Answer
0 Votes