07-22-2019
03:20
- last edited on
10-02-2021
17:23
by
DavideFitbit
07-22-2019
03:20
- last edited on
10-02-2021
17:23
by
DavideFitbit
Hello
Yesterday I tried to factory reset my Fitbit Versa watch,from that time it has been unpaired from my smartphone,i tried to restart the Fitbit as per your suggestion but it's not at all restarting,the message on the screen shows "Data not cleared Sync and try again " to Sync the watch is unpaired from my smartphone so I am worried about this,please help me out,
Moderator edit: format
07-22-2019 09:26
07-22-2019 09:26
Well @tirumala4110 a factory reset will remove the tracker from your Fitbit account, without telling Fitbit it has been removed.
It will not unpair the tracker from your phone, you will need to go into the phones Bluetooth meanie and tell it to forget the versa. This is the only way to unpair the Versa.
Now the Versa needs to be setup as if it was a new device.
I'm curious as to what the issue was that made you decide to a factory reset. Did you do this through the settings - help?
07-23-2019 03:08
07-23-2019 03:08
07-23-2019 08:54
07-23-2019 08:54
I asked because the hardware button factory reset doesn't do a complete restore.
Where you able set up the Versa.