My Versa has a black screen

[Fitter2016]

I have a Samsung Notebook 10+ phone and my Versa.

After taking my Fitbit off the charger, about 30 minutes later I noticed my screen was black. I did  make sure it was fully charged. Suggestions?

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Fitter2016.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa. Thank you for the information provided.

If you haven't done so, please follow these troubleshooting steps to resolve battery issues.

To extend your Fitbit device's battery life, we recommend following these tips.

If you followed our recommendations shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Tbird83]

I’m having the exact same problem. I did an update yesterday on the app and then a few hours later the screen went black. I tried changing different clock screens like some YouTube posts mentioned. But it didn’t help. 

[Blazhevic]

Same, restarting doesn't help. Further hard reset as suggested (all button, etc etc) not working, fitbit logo never appears.

In my experience, neither this forum is helpful nor support (unless you're still on warranty), they'll offer you a discount, but who would go for another device after such experience, waste of time and money unfortunately. Lifespan of the device proves to be too short

[EdsonFitbit]

Thanks for visiting the Fitbit Community, @Tbird83 @Blazhevic.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

If after following the instructions shared above you continue having the same problem, we recommend getting in touch with Customer Support to get further assistance. Please click here to get connected.

Have a nice day.