help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa has a blank screen after hard restart

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-07-2020 14:26 - last edited on ‎12-07-2020 16:18 by Fitbit Moderator

‎12-07-2020 14:26 - last edited on ‎12-07-2020 16:18 by Fitbit Moderator

My versa started acting weird, it was randomly flipping through menues during my workouts. I did a restart (left botton & lower right) a couple times, which seemed to help. This morning I woke up to a blank screen, I  could see it light up, but nothing on it. I did a hard restart (all 3 buttons), and now it won't start at all. I have it sitting on the charger, and one of my alarms went off though.

 

Is it dead? Can it be fixed?

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-07-2020 16:17

‎12-07-2020 16:17

Welcome to the Fitbit Community @Sandersjy.

 

I'm sorry to hear that your Fitbit Versa doesn't turn on. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes