My Versa has died and gets hot to touch

[PaulFG]

Hi,

My Versa had approx 30% charge, a triangle with thermometer popped up and flashed a couple of times then the 0% charge popped up and it went dead. I put it on charge and within 10 minutes the whole watch was really hot. I removed it from the charger and left it overnight. Just tried it this morning, still no life, won’t switch on or do anything, placed it in charge cradle and within 5 mins it was getting rather hot again. Removed it from charger. Tried charger on wife’s Versa and it is fine. My Versa still dead 🙁 any clues please?

Moderator edit: subject for clarity 

[MarciM]

Hi @PaulFG 

I'm sorry to hear you're having an issue with your Versa. I'm going to flag this post for a moderator to help, because I don't have any idea of how to troubleshoot this issue. 

[PaulFG]

Thank you

[LiliyaFitbit]

Hi @PaulFG @MarciM, it's nice to see you again in our Community Forums.

@MarciM Thank you for your support!

@PaulFG I appreciate your participation in the Forums and sharing the details of the issue with your Fitbit Versa. I appreciate your efforts, I understand how you are feeling and I am here to help you. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.