My Versa has not tracked my sleep for the past week

[Michelelelle]

My versa has stopped tracking my sleep for the past week?

Moderator edit: added label

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, this is a known issue, but there is a work around for it. Go to fitbit.com on your laptop/PC. When you're logged in, fitbit will show your dashboard. Go to "how did I sleep" and place your cursor directly underneath it and you will see "show more". Click that and you get the page with the graphs of your sleep. Underneath the graphs, you will find the results of each separate date and total amount of sleep that night. On the right side of the screen you will find a column called "log sleep". Enter manually your bedtime ans correct date and also the time you wake up. Then press "log sleep" and you will get the results. sound a bit cumbersome, but only takes a minute or so. After having done that sync your Versa with your phone and sleep will be shown. 

[JuanJoFitbit]

@Michelelelle Welcome to our Fitbit Community! I'm sorry to hear that your Versa stopped tracking your sleep. I would like to follow up on this issue and would like to know if the issue persists or if your Versa is tracking your sleep now.

In the meantime, make sure that you are not wearing your tracker too tight. Also, I'd like you to try restarting your Versa as described in this help article. After this, monitor your Versa for the next 48 hours and see if your sleep get tracked properly.

@SunsetRunner I appreciate your contribution my friend!

See you both later!