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My Versa has stopped recording the active minutes since new update!

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‎12-12-2019 21:56 - edited ‎12-13-2019 22:04

‎12-12-2019 21:56 - edited ‎12-13-2019 22:04

My Versa no longer records active minutes and calories burned during workout are very low compared to previous week after the last update. Is there a screw up with the system? I have tried restart and factory restart and everything suggested.

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‎12-16-2019 12:53

‎12-16-2019 12:53

Same issue

Using versa with Android 10

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‎12-16-2019 13:13

‎12-16-2019 13:13

Mine has too; it's stopped synching entirely as well. This has left me with four days that show 0 steps, even though I ran 7 miles on one of those days. Unfortunately, I can't even connect to update my Versa. Super disappointing and very frustrating. 

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