My Versa is 3 not reacting anymore

[Eiths]

My versa 3 screen showed interference with white lines, then went blank, kept storing information for 24 hours, then battery died, now won't charge, 

Tried resetting but can't, tried changing clock face, cleaning back of it! It's only just over a year old

Moderator Edit: Clarified subject and label.

[FatimaFitbit]

Hi there @Eiths! A warm welcome to the Fitbit Community!

Thank you so much for letting us know about this situation with your Versa 3 and for all your efforts.

Since you have tried the steps and your Versa 3 still doesn't work, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so let me know when you have completed it.

[Eiths]

I have completed and submitted the form