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My Versa is all of a sudden losing time quickly between syncs

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‎11-11-2019 08:24

‎11-11-2019 08:24

My Versa started losing time this past weekend.  I had not synced it in 12 hours and it was 10 to 15 minutes slow.  It did not used to behave this way.  I found and installed a tracker firmware update and also updated the app software.  But it still appears to be losing 30 or more seconds for every hour that passes between syncs.  My current tracker version is 32.68.9.15  and my currrent app version is 3.91 (20243443).  Please advise me on how to correct this issue.  Thanks.  

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‎11-11-2019 13:14

‎11-11-2019 13:14

Hi @Brian3145 , are you using by any chance a Third Party Clock Face? If yes, change it to one developed by Fitbit itself and restart your Versa. If no, restart your Versa three times (internal reset) by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. Hope this solves your problem, regards kuzibri

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‎11-12-2019 06:29

In response to SunsetRunner

‎11-12-2019 06:29

Thanks, I tried both things you said and was unsuccessful.  Then, I did a factory reset and now it is still losing time and I cannot sync the device.  Ugh...

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‎11-12-2019 07:15

In response to Brian3145

‎11-12-2019 07:15

Hi, call Customer Support about your problem. Regards kuzibri

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