My Versa is completely dead and will not charge

[KaitlynFusari]

I have been having issues with my fitbit for a few months now where I have had to completely remove it which takes time and it very frustrating. The other day it was randomly selecting buttons that I was not even touching and it also was not registering my heart rate I noticed the green button on the bottom was not on. It looks like I need a completely new one 

[Julia_G]

Hi, @KaitlynFusari , have you tried giving your Versa a restart?  Just use the settings app to turn it off, wait a few moments and turn it back on.

Also if the green lights are not flashing yu can check in the settings app that the HR detector is turned ON.  If it is turned ON and they still aren’t flashing, sometimes it helps to turn the setting to OFF and then ON again.  

There is the more drastic option of a factory reset, but I would only advise this as a last resort and if you decide to do it yiu may want to get in touch with Fitbit Customer Support on contact.fitbit.com and let them talk you through it.  Response times will obviously be much longer at the moment due to the world wide situation.

I hope this helps.  Welcome to the forums!

[KaitlynFusari]

I tried restarting it several times but it is completely dead.Thank you. 

Kaitlyn Fusari

[Julia_G]

Hi, @KaitlynFusari , if it seems to be completely dead I would suggest plugging it in to any UL/CE wall charger that you know to be working (your cell phone charger is ideal as long as it will take a USB cable) and give it two hours charge.

Once it has had two hours, even if it does not seem to be charging, remove it from the charger, and use the buttons for a restart:

1. For Fitbit Blaze, Fitbit Versa, and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

You sometimes need to hold the button for considerably longer than the instructions advise., and yiu may need to repeat the restart procedure if it doesn’t initially respond.

If trying the restarts several times still does not help, I am afraid you will need to get in touch with Fitbit Customer Support on contact.fitbit.com .  Be sure to let them know in detail the troubleshooting steps you have already tried, but please be aware that response times will be longer than usual due to the current worldwide pandemic situtation.

If it works, please let us know!