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My Versa is displaying nan nan

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‎12-13-2018 12:09 - last edited on ‎11-11-2021 18:39 by Fitbit Moderator

‎12-13-2018 12:09 - last edited on ‎11-11-2021 18:39 by Fitbit Moderator

versa fit bit on top saying nan nan

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-13-2018 12:17

‎12-13-2018 12:17

also no heart rate or resting heart rate

 

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‎12-13-2018 12:52

In response to dominic1969

‎12-13-2018 12:52

Hi, are you using Versa's default clock face or another one?

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‎12-13-2018 20:59 - edited ‎12-13-2018 21:00

‎12-13-2018 20:59 - edited ‎12-13-2018 21:00

@dominic1969 It's an error for 'not a number'. You're using 3rd party clockface that is not compatible with the recent versa firmware. It needs an update. To resolve the issue immediately, please select a different clockface preferably one of Fitbit originals. If you really like the 3rd party one you can contact its developer inquiring about the update, using the contact link on the clockface page in the Fitbit mobile app.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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