My Versa is losing time

[GINMANLY]

Since the week end, my Versa has been losing time, approx 30 mins overnight. When I sync it, the time is corrected, this has happened twice now.

Moderator edit: updated subject for clarity

[EdsonFitbit]

It's great to see you in the Fitbit Community @GINMANLY. Sorry for the delayed response.

I regret to hear that your Fitbit Versa has been losing time. Thank you for letting us know that it gets corrected when you sync it. I would recommend following the next steps:

1. Log out from the Fitbit app.
2. Remove your Fitbit Versa from your phone's Bluetooth settings
3. Reboot your phone and make sure that you have the latest version of the Fitbit app. 
4. Reboot your Versa by following these instructions.
5. Login to the Fitbit app

Please let me know if you have any question.

[GINMANLY]

Hi,

Thanks for getting touch with me. I am still having problems. The app says it is sync’ing, but the Bluetooth connection drops out after a few seconds, and then says it is looking.



I’ve tried with both my ipad and my android (Samsung Galaxy J5 Pro) This doesn’t happen every time I try to sync, it does sync sometimes, however after syncing the Versa still loses time,approx 30 mins overnight.

This has started happening since the dashboard was upgrade last week end.

Hope you can give me further help.

Kind regards

Graham (ginmanly)

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[Hydrate.L]

I'm having this problem as well. Loosing time and failingto sync (last sync was Tuesday). Turned watch and bluetooth on and off but didn't help. I uninstalled and re installed the app but still wouldnt sync. Just removed versa from bluetooth and now it's not showing up at all to pair it. 

[fantes]

Been the same for me too. I have called about it. Yet i get told to do all the steps of rebooting and all the other steps only for it to work right for maybe a total of 3 hrs and i am back to square one of losing time not syncing. Fix ur stuff fitbit. Bout ready to find a new smartwatch.

[GINMANLY]

As well as not syncing (ie using Bluetooth) can’t connect to wi fi either.  I haven’t called Fitbit yet but will do later today (I’m in the UK at present)

[fantes]

Don't waste ur time calling they only told me to reboot and uninstall it etc... Which I did it all 3 time only to do the same thing. With so many people having the same issue it is definitely on their end.

[GINMANLY]

Hi,

I had an internet chat with Fitbit, they couldn’t solve or offer a solution to the problem. Fortunately my Versa was still under warranty, a new Versa has already been posted to me.

Graham (Ginmanly)

[EdsonFitbit]

Thanks for your responses @GINMANLY @Hydrate.L @fantes. Sorry for the delayed response.

I appreciate your time while dealing with this situation. 

@GINMANLY, I'm glad to hear that you will receive a replacement Versa soon. Thanks for letting us know. You can find the instructions to set it up to your account on this article.

@Hydrate.L, to resolve difficulties to set up, you can follow these instructions.

@fantes, I noticed that you contacted Customer Support recently. I'm pretty sure they will do their best to provide a high level of assistance as soon as possible.

Feel free to contact us at any time.