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My Versa is not giving me accurate readings

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‎07-12-2019 13:28 - last edited on ‎07-17-2019 16:23 by Fitbit Moderator

‎07-12-2019 13:28 - last edited on ‎07-17-2019 16:23 by Fitbit Moderator

My versa never accurately tracks my workouts, calories, or steps. I went on an hour long walk just know and it told me I burned 30 calories. I walked inside to charge the Fitbit and my calorie count went from 1400 to 1100. I restarted the Fitbit. I charged the Fitbit. I deleted the app and redownloaded it. Can anyone help me? I’ve tried to talk to a Fitbit support agent twice and they have logged me out/hung up on me and I’m so done.

 

Moderator edit: updated subject for clarity

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‎07-17-2019 16:05

‎07-17-2019 16:05

Welcome to the Fitbit Community @hhyman2. Sorry for the delayed response.

 

I regret to hear that your Fitbit Versa is not recording your data accurately. Thank you for the troubleshooting steps you performed before contacting us. To investigate your situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed.

 

Regarding the situation with our chat team, there might be an issue with our system at that moment. We don't hung up on users. Sorry for any inconvenience this could have caused to you.

 

If you have any question, please don't hesitate to contact us back at any time.

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