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My Versa is not holding a charge

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‎06-26-2018 22:42 - last edited on ‎10-12-2021 19:44 by Fitbit Moderator

‎06-26-2018 22:42 - last edited on ‎10-12-2021 19:44 by Fitbit Moderator

I got my fitbit versa from Target, limited rose gold/Periwinkle colour.

Currently having battery issue. 

I follow all the suggestions to minimize the usage. 

Last night i charged 100% at 11pm, and by 5.40am is 40%.

 

I suspected the battery is faulty  

 

However, the problem is I'm here in Malaysia  Is there any possible solution for me to fix my Versa over here? 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-27-2018 03:12

‎06-27-2018 03:12

Where did you buy your Versa from? Id suggest you restart it several times and if that doesnt help, you should be able to return it to the store you bought it from for an exchange. If that is not possible contact Support (link in my signature ).

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-27-2018 23:10

In response to NellyG

‎06-27-2018 23:10

Hi, 

I got it from Target store in Texas. However, I'm in malaysia.

Is there a way to get warranty support here? Or i should pack everything and sent back to Target? 

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‎06-28-2018 00:13

In response to EvanChin

‎06-28-2018 00:13

I think your best option is to contact customer support as @NellyG suggested. They can go through the options available to you.

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