My Versa is not holding a charge.

[ARiddleFit]

I have had my Fitbit Versa for approximately 7 months. It has been great up until last week. All of a sudden it was not waking when I raised my wrist. My clock face kept disappearing and I would get a message on the screen saying visit app to select Fitbit watch face. Other than continually having to choose a new face (I keep selecting the same one) I have not changed a single of my Fitbit usage habits or settings. I have not installed any new apps or features (in fact I have taken almost everything off of it after I did a factory reset), but all of a sudden the charge on the Fitbit Versa is not even lasting 12 hours. I’d say I’m hovering around 10 hours of use. WHY!!?!???

I have cleaned my charger and Fitbit and I have used different sources to charge, but nothing is working. Help! 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @ARiddleFit. Sorry for the delayed response.

I regret to hear that your Versa is not working properly. Thank you for the steps you followed to resolve the issue before contacting us. On this case, I sent your information to our Customer Support to provide assistance as soon as possible. Please check your inbox on the next days. They will let you know how to proceed.

If you have any question, please don't hesitate to contact us back at any time.

[AlightJog]

I am having the same problem. My fitbit would last 4+ days and for the last week it needs to be charged everyday. I have reset, removed apps etc but nothing is helping. 

[ARiddleFit]

Thank you for escalating my concern. As of yesterday my Fitbit has shutdown and will not charge at all. 😔

[ARiddleFit]

Yeah, super disappointing. Now my Fitbit will not charge at all and is completely unusable.

[jrazaki]

My versa died as well, but I am assuming it might have been due to swimming. And when I logged this to customer support, they said it is because my versa wasn't getting charge properly. And they just sent me these links to clean and charge my watch. 

https://help.fitbit.com/articles/en_US/Help_article/2005

https://help.fitbit.com/articles/en_US/Help_article/1799#tips

Hope you get better help from customer support then I did.

[EdsonFitbit]

Welcome to the Fitbit Community @AlightJog @jrazaki. Sorry for the delayed response.

Thank you for the troubleshooting steps you tried before getting in touch @AlightJog. I created a case with Customer Support to further evaluate this situation.

You're welcome @ARiddleFit. 

Thanks for your feedback and for sharing the articles to clean and charge your Versa @jrazaki. Our team is constantly working to improve the Fitbit experience. If your issue still hasn't been resolved, please be so kind to update the Customer Support for further assistance.

Please let me know if you have any question.