My Versa is not logging sleep or heart rate

[Jberry118]

My Versa is less than a year old and now will not log sleep or HR. It seems like a common theme from others. Is there a way to fix this?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Jberry118.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa. Thank you for the information provided.

If you haven't done it already, please restart your watch by following these steps.

There are some factors that can affect sleep stages. To try to resolve the issue you are experiencing, please follow the troubleshooting steps in this article. 

In addition, I would recommend checking out this site for different situations where heart rate can be affected.

Please let us know if you have any question.

[Jberry118]

Thank you but I have tried the restart and remove and re-sync options. The issue is the HR monitor and sleep option is not working and the battery gives me one day max. This watch is less than a year old, received for Christmas last year.

JENN

Sent from my iPad

[EdsonFitbit]

Thanks for your response @Jberry118.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.